FAQ
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FAQ

  • Q1: There is no display on LCD and the power pulse
    A1: Please check whether the wires were connected correctly.
    A2: Please check whether the voltage was in the normal range (175-250V), and measure whether the first and third inward wires have the voltage of AC220V.

    Q2: There is normal display on the LCD but the pow
    A1: Please check whether the wires were connected correctly.
    A2: Please check whether the consumption is less than 0.1%Ib.

    Q3: The meter display normally but the anti-direct
    A1: Please check whether the wires were connected correctly.
    A2: Please check whether the consumer is using power in anti-direction.

    Q4: The meter display normally but the stealing po
    A: The customer is stealing electricity.

    Q5: When the three-phase meter is carrying big loa
    A1: Please check whether the first-phase wire is connected normally but the second-phase wire is connected in anti-direction, or the second-phase wire is connected normally but the first-phase wire is connected in anti-direction.
    A2: Please check whether all the wires are working well, or one wire is not working.

    Q6: The meter can display normally and the consume
    A1: Please check whether first and second wires are connected to phase-wire correctly and whether third and fourth wires are connected to the median-wire.
    A 2: Please inform us of this matter.
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